We have been alerted that HPE strongly recommends upgrading their Smart Array Gen10 Server Controllers to the latest firmware to prevent potential data inconsistency on select RAID configurations at your earliest convenience. 

 

We have reviewed order history of all clients with HP Gen10 Servers and contacted those that may have affected servers in their environments.

 

If your IT resources are able to do so, the firmware for ESXi or Windows servers can be downloaded and installed on the affected server but will require a reboot to complete. Expected upgrade time is 30 minutes including reboot. If you are unfamiliar with the process and/or wish that we apply the update, please feel free to contact us.

 

Not upgrading the firmware as covered above can lead to potential errors and data inconsistency.

 

HPE has issued this Critical firmware for all Gen10 servers with the following Controllers:

  • HPE Smart Array E208e-p SR Gen10 (8 External Lanes/No Cache) 12G SAS PCIe Plug-in Controller
  • HPE Smart Array E208i-a SR Gen10 (8 Internal Lanes/No Cache) 12G SAS Modular Controller
  • HPE Smart Array E208i-a SR Gen10 (8 Internal Lanes/No Cache) 12G SAS Modular LH Controller
  • HPE Smart Array E208i-c SR Gen10 (8 Internal Lanes/No Cache) 12G SAS Modular Controller
  • HPE Smart Array E208i-p SR Gen10 (8 Internal Lanes/No Cache) 12G SAS PCIe Plug-in Controller
  • HPE Smart Array P204i-b SR Gen10 (4 Internal Lanes/1GB Cache) 12G SAS Modular Controller
  • HPE Smart Array P204i-c SR Gen10 (4 Internal Lanes/1GB Cache) 12G SAS Modular Controller
  • HPE Smart Array P408e-p SR Gen10 (8 External Lanes/4GB Cache) 12G SAS PCIe Plug-in Controller
  • HPE Smart Array P408i-a SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS Modular Controller
  • HPE Smart Array P408i-a SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS Modular LH Controller
  • HPE Smart Array P408i-c SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS Modular Controller
  • HPE Smart Array P408i-p SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS PCIe Plug-in Controller
  • HPE Smart Array P416ie-m SR Gen10 (8 Int 8 Ext Lanes/2GB Cache) 12G SAS Mezzanine Controller
  • HPE Smart Array P816i-a SR Gen10 (16 Int Lanes/4GB Cache/SmartCache) 12G SAS Modular LH Controller
  • HPE Smart Array P816i-a SR Gen10 (16 Internal Lanes/4GB Cache/SmartCache) 12G SAS Modular Controller
  • HPE Smart Array P408e-m SR Gen10 (8 External Lanes/2GB Cache) 12G SAS Mezzanine Controller
  • HPE Smart Array P408i-sb Controller

To download and install these updates, please visit HPE’s Revised Bulletin on HPE Smart Array SR Gen10 Controllers.

 

Please have these updates applied at your earliest convenience. If you need help, please contact Innovative Computing Systems’ Technical Assistance Center at [email protected] or 1-800-541-0450.