Are you looking for a position at a growing tech company? Does providing white-glove service and turning someone’s day around for the better make you love your job? Do you function well in a close-knit, fast-paced team environment that resolves client issues? If this sounds appealing and like something you’d love to do, we’re looking for you!
Position Description:
The Order Fulfillment / Renewals Specialist will be responsible for sourcing IT equipment and services and working with vendors primarily via email. The successful candidate will be able to work independently and perform efficient procurement activities across multiple Information Technology platforms and work towards the most cost-effective deals with an array of suppliers.
Responsibilities:
- Follow checklists and written procedures for Inside Sales team functions including warranty/renewal orders, product quotes, service proposals, and deal registrations
- Actively pursue and manage the renewal of hardware and software maintenance contracts
- Validate, input, and track equipment orders, shipment status, returns and exchanges
- Establish and maintain positive and mutually successful vendor relationships
- Coordinate with Sales team to promote accurate and timely processing of client orders
- Place product orders with distributors and track shipments across multiple platforms
- Work with Inside Sales Management to maintain and improve quote templates
- Prepare and send quotes to clients. Provide follow-up, tracking, and delivery confirmation to project teams and/or other relevant stakeholders
- Create and maintain hardware and software documentation in conjunction with the Sales and Operations teams
Qualifications:
- Proficiency in Microsoft Office programs, especially Outlook / Email communication
- 3+ years previous experience in order fulfillment roles such as purchasing/procurement
- Working knowledge of PC computer systems and order management software preferred
- Great interpersonal and time management skills
- Excellent verbal and written communication skills
- Familiarity with PSA/CRM business productivity products (ConnectWise Manage etc.)
- Demonstrated research capabilities such as vendor pricing comparisons
- Ability to read, understand, and generate Sales Orders and Purchase Orders
- Must be authorized to work in the U.S.
General Standards:
- Availability to work required full-time shift of Monday-Friday, with standard schedule of 8:00 am-5:00 pm (Pacific Time zone)
- Ability to work remotely in an independent, results-driven role with minimal supervision
- Requires basic to advanced technical proficiency with information technology systems
- All work will be performed in accordance with established policies, standards, protocols, and procedures, as well as in the spirit of the company’s Strategic Objective
- All proprietary company and client information will be held as strictly confidential and never shared with any entities outside the company
- Information security policies, standards, protocols, and procedures will always be followed, including those listed in the employee handbook and supplemental documentation
To be considered, please reply with your cover letter, resume and salary range.
***This is a full-time hourly position from 8 am-5 pm Pacific Time Monday through Friday***
Innovative Computing Systems is an established and proven Managed Services Provider with over 30 years of success and experience. We provide IT services to our clients, with a heavy focus on the legal industry. We are a diverse team of individuals from many different types of backgrounds. Innovative Computing Systems, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other classification protected by Federal, State or local law.
We thank all candidates for their interest; however, only shortlisted candidates will be contacted.
